At Axisdark, we are committed to providing you with high-quality products and excellent customer service. If you encounter any issues during your purchase, we offer a simple return and exchange policy.
Refund Processing
Follow-up Deadline
Return Window
Refund or Exchange Policy
If your item has any quality issues or is damaged during shipping, you can apply for a refund or exchange within 30 days of receiving your item.
How to Apply
- 1Contact Us
Email our customer service team at service@axisdark.com to submit your request.
- 2Provide Details
Include your order number, a description of the issue, and any relevant photos so we can process your request quickly.
- 3Follow Instructions
Our team will provide further instructions on how to return or exchange the item.
Packaging Requirements
Please ensure that the product is returned in its original packaging. Use the original packaging or similar protective materials to avoid damage during transit.
Return Shipping
We are happy to provide free return service for all items, regardless of the reason for the return.
Return Address
⚠ Please contact service@axisdark.com to obtain the return address. Do not return the product until you have received email confirmation from service@axisdark.com.
Refunds
Once we have received and inspected your return, we will notify you by email. We will also inform you whether your refund request has been approved.
If approved, we will process your refund and it will be automatically applied to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.
15-Day Follow-up: If you have not received your refund after more than 15 business days since your return was approved, please contact us at service@axisdark.com.
The refund amount will reflect the adjusted price you paid. To view the amount for discounted items, please check the order summary in your account.
Original shipping costs are non-refundable; shipping costs are only refunded if the order is canceled before packaging. Return shipping costs are your responsibility.
Discounts, points, coupons, etc., provided during marketing campaigns are for one-time use and are non-refundable after purchase.
Late or Missing Refunds
- Check your bank account again first.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.